Your Implementation Partner of Choice

We help businesses engage their customers through the use of technology, and we have partnered with ServiceNow® to revolutionize the way your business functions.

Norima’s mission is to be your first-choice provider of technology-related services and solutions.

For over 10 years, we have been transforming businesses and business processes by leveraging:

  • The right technology
  • At the right time
  • By, and in collaboration with, the right people

We facilitate faster, more efficient business processes to improve your company’s bottom line, enhance your competitive advantage, and enable you to engage, understand, manage and serve your customers and clients more effectively.

Consulting Solutions

All of our consultants are seasoned professionals that have a history of delivering results in the most complex and challenging business environments.

Businesses around the world turn to ServiceNow® to transform the way work gets done and manage services across the enterprise. Norima Consultants leverage personal experiences, domain knowledge, and ServiceNow® expertise to successfully manage, deliver, mission-critical business and IT initiatives.

We will guide you to make the right ServiceNow® investments, whether you are just beginning your ServiceNow® journey or are looking to extend the platform beyond IT.


Let one of our experts show you how Norima+ServiceNow® can revolutionize the way you and your company do business.

Together, we will build a roadmap to simplicity.

Success Stories

Phased Project Portfolio Suite Implementation

The Challenge

TB Consulting wanted to implement the ServiceNow Project Portfolio Suite (PPS) module for its managed service providers (MSPs).

The Solution

Norima implemented the project in a phased approach. In the first phase, Norima validated the targeted features of the PPS module running in a domain-separated environment. The second phase is to setup the targeted features for a specific customer.

This project included: Domain Separation Validation, Consultation and Demonstrations, Demand Management, Resource Management, SDLC, Project Management and Planning, and Timecard Configuration.

HR Portal Implementation

The Challenge

Encore is a ServiceNow Enterprise customer that wanted to add a Human Resource (HR) specific Service Portal to its current suite of applications.

The Solution

Norima used a staged delivery process to implement this project, which included implementation of HR Catalog and Task Management, an HR-specific Knowledge Base, and a Service Portal based on the client’s requirements. Norima’s role also involved general Platform Configuration and Branding, Operational Readiness Testing (ORT), Testing and Post Go-Live Support, and overall Engagement Management.

Custom Web Applications to Ensure Regulatory Compliance (DCweb & EAweb)

The Challenge

The Global Trade Compliance Group of Cubic Corporation’s Cubic Global Defense (CGD) business unit, a leading provider of realistic combat training systems, secure communications and networking, and highly specialized support services for military and security forces of the U.S. and allied nations, is responsible for ensuring that Cubic adheres to all relevant export regulations defined by the U.S. Departments of State and Commerce.

Cubic required a way to adequately and appropriate manage the critical risk management function of relevant export regulations, as failure to comply with export regulations can lead to severe penalties and business restrictions.

The Solution

Using the ServiceNow platform for delivery, Norima worked with CGD to create two web applications to facilitate compliance with relevant export regulations:

  1. DCweb: CDA Global Trade Compliance Technical Data Classification Web Application
  2. EAweb: CDA Global Trade Compliance Service & Data Export Authorization Web Application

The main purposes of these applications are to:

  • Ensure compliance with relevant export regulations.
  • Serve as a searchable repository of all technical data classification and marking previously performed through the application (DCweb).
  • Serve as a searchable repository of all data and services export authorizations (DSEA’s) previously granted through the application (EAweb).
  • Enable management to monitor the compliance and export authorization staff productivity rates.
  • Facilitate demonstrating regulatory compliance in the event of a government audit.

Norima followed its Plan->Discover->Configure->Deploy approach to design and build an innovative, easy-to-use solution that delivers true business value. Activities included requirements gathering and documentation, development and review of design specifications, and web application development, testing, and release to production environment.

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