Healthcare
Improving care. For your practitioners, and for your patients.
At Norima we work with healthcare systems leaders and providers to optimize digital technology to transform patient care and improve efficient and effective ways of working through our Digital Healthcare Transformation practice.
The digital healthcare landscape is changing rapidly. With unprecedented demand for high quality timely person-centered healthcare, growing workforce and funding pressures, the impact of the COVID-19 pandemic, and new innovative technologies constantly disrupting the market, it can be difficult knowing how and where to start with an ambitious transformation program – including getting the most out of your existing investments.
Our collaboration of global digital healthcare transformation partners, is designed to help you face the organizational, systemic and digital challenges with confidence, improve performance (sustainably and resiliently) and deliver exceptional integrated care.
A new digital healthcare consultancy, embracing the best of international digital transformation, to advise support and guide Canada healthcare systems to deliver truly fit for purpose health & care services now and into the future.
Wherever you are on your digital journey, we are here to help.
Population Health & Systems Based Analytics
Pandemic Recovery Optimization & Process Redesign
Predictive Preventative & Personalized Virtual Care
Implementation & Digitally Enabled Transformation
Population Health and System Based Analytics
Globally, many healthcare jurisdictions are transitioning to integrated care systems, using Population Health Management as the data source to best understand their local demographic, how much is spent on services and whether patients, healthcare professionals and the tax-payer are getting best value.
We provide highly sophisticated population health data analytics to 21st century healthcare challenges such as lifestyle diseases, aging, co-morbidities and inequitable access.
We partner with health care systems to link population health data to operational clinical and financial healthcare data. Using AI and Machine Learning, and sophisticated digital enablement, we combine multiple data sets (including social determinants) to provide highly accurate population profiles by post/zip code (identifying and reducing health inequities).
Population Health management and system-based analytics have been shown to better predict demand for care (family practitioner, community, acute, senior or specialist), and more importantly, the type of demand, geographic allocation (rural or urban etc) and by individual citizen – a whole person perspective.
Population Health management and system-based analytics can be adopted by provincial governments to develop more outcomes-based funding and payment policy models, reduce inequalities and shift services from reactive and crisis driven care to predictive and preventative.
Pandemic Recovery Optimization and Process Redesign
The global Covid-19 pandemic has affected Canadian society in so many ways, and the impact and shock will reverberate for many years. One of the main challenges facing Canada health and care services is how to tackle the historic increases in acute hospital care, waiting times and lists.
We work with policy and professional leaders to develop a robust ‘as is’ baseline, ambitious deliverable and measurable targets, clinically led care path redesign and new innovative models of delivery, to reset and restore high quality timely hospital services.
We will bring invaluable international process redesign experience that can help you to assess your current position and build a plan that starts delivering the benefits you seek for your workforce, services and patients. We believe the Covid-19 pandemic legacy should be one of innovation, reform and transformation that builds back better.
Predictive Preventative and Personalized Virtual Care
Our philosophy is for a digitally enabled and holistic care experience, from a digital ‘front door’ to think digital by design change. This means we take a whole system approach focused on digital enablement across end-to-end pathways, communities and integrated care models.
We can help you develop your virtual Care strategy, value proposition business cases, assessment of market solutions, and an end-to-end implementation roadmap for a hospital or health system.
The COVID-19 pandemic has accelerated acute care ‘hybrid staffing and care’ models, based on ‘Virtual Hospital including Virtual Emergency Departments, Virtual Critical Care and Virtual Wards, and we believe these new digital models should now be available for everyone! We are excited to see and team up with new innovative and exciting digital virtual and hybrid care vendors offering the art of the possible.
We can also support you to optimize your existing Virtual Care implementations to ensure benefits are being realized against the healthcare Quadruple aims. Better outcomes for patients and citizens, better outcomes for healthcare professionals, better outcomes for hospitals (purchasers and payers), and ultimately better outcomes for Canadian taxpayers.
Implementation and Digitally enabled Transformation
Getting the most value out of digital technology isn’t always easy. But when you do, it transforms healthcare in so many ways.
Our highly collaborative and inclusive approach brings together the clinical, business, and technical expertise needed from across the globe to help you deliver complex multi-faceted whole system change.
Drawing on a team of global complex systems transformation leaders, we embrace digital clinical pathways, digital delivery, and data-driven decision making to realize the benefits of your digital investment.
Norima works with a range of global delivery partners…
Channel 3 Consulting
Channel 3, based in the United Kingdom ((UK) was founded in 2009 with a simple vision: to empower forward-thinking health and care organizations to harness the power of technology, improve care and help transform the UK NHS.
Their aim was to help patients, clinicians and everyone working across health and care feel the benefits of digital – and that remains their focus to this day.
Their approach was disruptive. Channel 3 were ahead of the curve in recognizing the benefits the NHS could realizing through technology. Working alongside our clients, through the years Channel 3 have helped give clinicians and patients better access to lifesaving information and use technology to enable transformational improvements to patient pathways and outcomes. Channel 3 believe success comes from working side by side with our clients in blended teams, and that’s how they approach every project.
That’s also how Norima works with our clients and why we have signed an exclusive partnership agreement with Channel 3 to support our clients in Canada and in the UK
Invictus Analytics + Strategy
Invictus is a focused group of strategy consultants committed to bringing the best possible evidence to our clients to help them succeed. Like Norima, are committed to supporting Canada’s healthcare leaders with powerful insights and creative, evidence-supported strategies that deliver enduring value.
Channel 3 Consulting
Optum® is a leading health services and innovation company dedicated to helping make the health system work better for everyone.
With more than 165,000 people collaborating worldwide, Optum combines technology, data and expertise to improve the delivery, quality and efficiency of healthcare.
Optum has been involved in the UK healthcare arena since 2002 helping clinicians deliver high quality, cost-effective healthcare and improve the lives and wellbeing of patients.
Our Leadership Team
Damon Palmer
Strategy and Population Health Lead
Damon is a highly experienced healthcare leader, executive and public sector consultant. For over 25-years, Damon operated as a Very Senior Manager in NHS England, leading transformation of long-term care ($120 bn) and integration across the NHS ($200 bn) at scale.
Damon’s passion is for driving systems and population health continuous learning and improvement, to deliver affordable resilient and person-centered care.
He has led complex system redesign, including as a consultant, across Boards, Provinces, Workforce, Digital, Demand, Quality, Estates, and new innovative delivery models across the continuum of health care and life sciences.
Ronan Segrave
Digital Healthcare Practice Lead
Ronan is a high-energy, agile, and problem-solving health leader with a wide range of executive level operational and Big 4 consulting experience in Canada and the UK. He uniquely combines extensive experience of transforming health systems – both strategic planning and driving implementation – with detailed operational leadership experience of large and complex healthcare organizations
Ronan is best known for building high-performance and engaged teams with a focus on improving quality of patient care, operational excellence, and bottom-line performance. He embraces the practical use of digital and analytics to improve real-time performance.
Wilfred Wong
Implementation and Optimization Lead
Wilfred is a results-oriented senior project manager with a wide range of experience in the telecommunications, information assurance and security, and healthcare industries.
He has led complex organizational change initiatives including planning and design of enterprise business architectures to tactical initiatives like technology and solution implementations and process re-engineering.
Wilfred is best known for building and leading high-performance teams and building strong relationships with executive stakeholders to become a “trusted advisor”.
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