Delivering reliable implementations and migrations.
In an ever-changing marketplace, insurance companies are increasingly pressured to operate more efficiently. With a renewed focus on reducing risk exposure, meeting regulatory demands, and delivering quality customer service for agents and policyholders, companies are in need of a technology partner who delivers innovative solutions and empowers organizations to rapidly respond to changing business needs and industry trends.
Norima’s industry experience and technical know-how enables insurers to achieve business agility. Whether it’s a Core System Transformation or system implementation, a complex data migration of policy and claims data, or the adoption of artificial intelligence and other digital engagement tools designed to give your agents or internal teams operational efficiency, Norima Consultants have the expertise to deliver solutions that drive transformation, boost productivity, and increase profitability.
The Insurance Council of Manitoba (ICM) is the regulatory body responsible for the licensing and credentials management of insurance agents in the Province of Manitoba. To mitigate risks associated with their existing technology and supplier, the Council decided to embark on a system renewal project to replace their existing license management system.
ICM selected Norima to develop a new web-based portal for managing licenses. The main objective of the project was to deliver a very user-friendly, “intelligent” on-line system while providing all complex business functions of the legacy system.
In the two-phase project, Norima first addressed stability issues with the legacy platform and then moved on to redevelopment phase. Over the course of 2 years, Norima worked with ICM to design and develop a flexible solution to handle the complex business rules associated with different licenses types and their continuing education requirements. The resulting system was made available for internal ICM staff and agents. The new platform is the basis for ongoing business improvement initiatives for the Council.
Norima Consultants played key roles in assisting Wawanesa with the ClaimCenter implementation, including:
Wawanesa is a Canadian mutual company and one of the largest property and casualty insurers in Canada. Wawanesa operates across Canada and in the states of California and Oregon with total assets of $9.1 billion (CDN).
The Claims System Replacement project was initiated by Wawanesa to move towards a corporate goal of modernizing platforms to ensure flexibility and scalability across many lines of business.
This large package implementation replaced the existing claims legacy system that was no longer supported and was a core system that integrated with 30+ other systems with Guidewire ClaimCenter.
ClaimCenter is a web-based claims system built specifically for the property and casualty industry.
The project brought with it large-scale organizational change for both the Business and Information Services.
The implementation of ClaimCenter was delivered on time, on budget and with all the intended scope, and allowed Wawanesa to:
As a result of its success, the Claims System Replacement project received the PMI Manitoba Chapter – Project of the Year 2012 Runner Up award.
HEB Manitoba provides healthcare and pension benefits to the 60,000 member provincial healthcare employees union. Regulatory changes required HEB to collect and verify essential personal and beneficiary information from its members. HEB concluded that the best option to meet the new regulatory requirement was to implement a self-service portal for their membership. Since this was the organization’s first rollout of online self-service capabilities for their members, a decision was made to bring in external expertise to get help with planning and execution of the project.
Norima’s project team worked with HEB subject matter experts and delivered a turn-key solution.
I brought Norima in because of my past experiences with them both as a technical service delivery organization and because of their solid management team. They have a pragmatic approach to everything they do but bottom line is they have a proven track record for developing solutions and taking them into production. That said, every new initiative is a new test and challenge and Norima had to step up to deliver within some very tight timeframes.
Kerry Poole – Director of Information Services at HEB Manitoba